Refund Policy

Auric Artisan sells one thing through checkout: one-time plan passes (fixed-duration access to a paid tier — one month or twelve months). Prepaid API credit packs are not on sale yet — they belong to the Specialist plan, which is not on sale either. Token packs are defined in the catalogue but are not on sale — tokens arrive with a plan. Advertising campaign bookings are arranged as an enquiry and paid through a link we send, not through a self-serve checkout.

Nothing renews automatically. Buying a plan pass is a single charge for a single fixed period. We do not store a payment mandate, we do not schedule a second charge, and no recurring subscription is created — so there is no renewal to be surprised by, and nothing to cancel. When the period you bought ends, the account returns to the free Apprentice tier and every tool keeps working. See Ending a plan, renewals and cancellation.

All payments are processed by Razorpay through the official checkout on auricartisan.com, supporting cards, UPI, and netbanking. Auric Artisan never sees or stores your card, UPI, or bank credentials.

An account is required before any payment. A pass is recorded against your account, not against the browser you bought it in — that is how it follows you to another device and how we can find your purchase if something needs fixing.

Every tool on Auric Artisan is free to use on every tier. Paid plans add conveniences — such as an ad-free experience, richer exports, and higher usage quotas — and never gate tool access itself.

The Pricing page shows the current plans, plan-pass durations, and the tokens each plan includes. The price, duration, and inclusions of a purchase are shown at checkout before you pay.

Plan purchases carry a 7-day money-back window: if you are not satisfied for any reason, request a refund within 7 days of the purchase date and it will be honored. Because every plan purchase is a single charge for a fixed period, this window is the only thing standing between you and a payment you regret — there are no later renewal charges to worry about. See section 8.

Tokens and API credits are two separate balances. Tokens pay for metered work you start in a tool on this site; API credits pay for calls your own code makes to the REST API. Neither one pays for the other, nothing converts between them, and refunding one never touches the other. The two paragraphs below set the terms for each in turn.

Token packs are refundable within the same 7-day window provided the tokens are unused. Once tokens from a pack have been spent, that pack is no longer refundable; partially used packs may be refunded pro-rata at Auric Artisan’s discretion.

Prepaid API credits are refundable, on the same terms. API credits bought to fund pay-as-you-go API overage can be refunded within 7 days of that purchase to the extent they are unused. Credits already spent on API requests are not refundable — the requests were served — and a partially used balance may be refunded pro-rata at Auric Artisan’s discretion. The API credit ledger on your account records every grant and every debit, so what remains unused is a matter of record rather than judgement.

Included allowances are not purchases and are not separately refundable: the monthly API credits and tokens that come with a plan are part of the plan price, and refunding a plan payment refunds them with it.

After the 7-day window, refunds are considered case by case against the purchase terms shown at checkout, payment-provider records, account status, usage, and applicable law.

Open the Billing tab of your account dashboard and use the Request a refund button, or write to us through the official contact page using the email address associated with the purchase. Both reach the same place; the button simply saves you finding the page.

Include the purchase date, the plan or pack purchased, and the payment reference (order or payment ID from your receipt) so the request can be matched to Razorpay’s records quickly.

Approved refunds are issued through Razorpay to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer, the amount may take additional time to appear on your statement.

When a purchase is refunded, the entitlement it granted ends: plan benefits are removed and the account returns to the free tier, and the refunded tokens or API credits are deducted from the balance they were granted to. Content and projects you created remain yours.

Advertising campaign bookings are refundable in full at any time before the campaign start date.

Once a campaign has started, refunds for the remaining, undelivered portion are handled case by case based on the booking terms shown at purchase.

If you believe you were charged by mistake, charged through an unauthorized payment flow, or charged by a third party claiming to represent Auric Artisan, please contact us through the official contact page.

Include the transaction date, amount, payment reference, and any relevant screenshots or receipts so the issue can be reviewed.

How a plan ends. It ends by itself. The pass covers the term you bought — one month or twelve — and when that term is up the account returns to the free Apprentice tier. You do not need to do anything, remember anything, or find a button. Every tool stays free and everything you made stays yours; only the paid conveniences stop.

Stopping sooner. Because there is no future charge to prevent, stopping early means asking for a refund rather than cancelling. Within 7 days of purchase that is unconditional — see section 3 — and after 7 days we will look at it case by case. The Billing tab of your dashboard has a Request a refund button that starts the conversation, and the contact page does the same thing.

If a genuine subscription is ever offered. Should recurring billing be introduced later, it will be presented as such at checkout, with the renewal date and amount shown before payment is authorised, and a working cancel control in your account — and this section will be rewritten before the first such charge, not after it.

Prepaid balances when a plan ends. The end of a plan does not confiscate tokens or API credits you have bought. Your plan’s included monthly allowances end with the paid period, but a purchased balance stays on the account, and a purchased API credit balance becomes spendable again if you return to a plan that includes API access. The full terms — expiry, downgrades, spend caps, and ceilings — are in the Subscription & Billing Policy.

Pay-as-you-go overage. Overage is opt-in and prepaid, so a plan ending leaves no outstanding usage to settle. No API usage is invoiced after the fact, and no charge can arrive later for traffic you did not pay for in advance.

For questions about payments, refunds, token packs, API credits, advertising bookings, or suspected unauthorized charges, reach us through our contact page.